Transit Industry Leaders Publish Book on Navigating Bureaucracy

Three veterans of Los Angeles County Metropolitan Transportation Authority (LA Metro) have released a book about their experiences and what it takes to drive change. Joshua Schank was chief innovation officer at LA Metro, Emma Huang spent more than six years at the agency’s Office of Extraordinary Innovation (OEI), and Marla Westervelt Berg was a founding member of OEI.

In New Tricks for Old Bureaucracies: Improving Policy Outcomes in the Public Sector, the authors reflect on how they reimagined what a large transit agency could do. During that time, they launched on-demand transit, advanced congestion pricing, and learned lessons about how to make change.

“This is a practical guide drawn from authentic and often entertaining experiences,” said Schank, a partner at InfraStrategies LLC and executive director of the ACES Mobility Coalition. Hear Schank discuss the book in Season 5, Episode 8 of The Transit Authority, APTA’s official podcast.