New NYMTA Customer Service Centers Open in The Bronx, Manhattan, Brooklyn

The New York Metropolitan Transportation Authority (NYMTA) has announced five new Customer Service Centers (CSCs) are open at subway stations in The Bronx, Manhattan, and Brooklyn. Agents at CSCs are on hand 24/7 to assist riders in the transition to tap-and-ride, help customers sign up for the Fair Fares and Reduced-Fare programs, and provide service information, among other features.

“Customer Service Centers make it even easier for the MTA to meet customers where they are and these five additional centers are giving riders even more options to get assistance,” said NYC Transit President Demetrius Crichlow. “Whether they’re transitioning to tap-and-ride or signing up for Fair Fares, we’re ensuring customers are getting the support they need.”

The new Customer Service Centers are located at E 180 St., Church Ave., Jay St.-MetroTech, 96 St., Canarsie-Rockaway Pkwy.

Customer Service Centers, introduced in 2022, feature services historically provided by the MTA exclusively at 3 Stone Street in Lower Manhattan in the neighborhoods where riders live. The centers comprise repurposed booths and retail outlets and feature enhanced accessibility, OMNY technology, and a dedicated and more welcoming visual presentation for customers through new lighting, branded wrapping, and canopies.