City of Hayward Launches Paratransit Service with Onward Text2Book Tech

The City of Hayward, CA, in partnership with Onward, has launched Text2Book ordering software, a paratransit scheduling experience designed to improve transportation access for older adults and individuals with mobility challenges.

Eligible Hayward Operated Paratransit (HOP) riders can now choose from three levels of transportation—rideshare, companion rides, and wheelchair-accessible vans (WAVs)—using Onward’s new SMS enabled Text2Book technology. Riders can book rides, check trip status and details, or cancel rides via a link in their text messages.

With the addition of companion rides, HOP Riders can choose to connect with a trained, FTA-compliant companion driver who provides door-through-door assistance and supports individuals who need extra time or use mobility devices.

The service does not require an app download or a password to remember, simply verifying a rider’s eligibility based on date of birth, simplifying steps for older adults. Onward’s integrated platform also gives the HOP team a unified, data-driven view of transportation usage across all ride types—improving reporting, compliance, and long-term planning for paratransit operations.