TRC Launches in Washington, DC

The Routing Company (TRC) has launched a new on-demand transit partnership with Sarah Car Care (SCC), a broker for the Washington Metropolitan Area Transit Authority’s (WMATA) Abilities-Ride program. Under this partnership, SCC is using TRC’s Pingo Platform with the goal of improving on-time performance and rider satisfaction.

“We are honored to partner with Sarah Car Care to deliver an efficient and flexible service that expands mobility options for riders with disabilities,” said Dami Adebayo, director of partnerships at The Routing Company. “Our Pingo platform ensures real-time responsiveness, accurate reporting, and reduced missed trips—empowering riders while helping manage paratransit demand more sustainably.”

The service will operate Monday through Sunday from 1:00-10:00 p.m. and is currently structured as an advance-booking model with day-before trip booking. It is designed to accommodate paratransit riders who have opted into receiving non-MetroAccess trips, with rides now managed and routed through TRC’s technology.

The program focuses on optimizing vehicle supply and improving cost-efficiency by leveraging TRC’s live scheduling capabilities and shift management tools. While sharing is currently disabled, future enhancements may include commingling options to further increase productivity and reduce cost per trip.

The program’s early KPIs focus on ensuring a minimum of one passenger per vehicle revenue hour and improving on-time performance. The current scope includes use cases such as medical appointments, pharmacy visits, and other essential trips for ADA-certified individuals.