The Tech Corner: OnRoute + Orion = Vontas OnCall

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When Vontas acquired Orion Labs in December 2023, our goal was simple: seamless integration with a CAD/AVL system and enable swift responses with effective incident management. Orion’s Push-to-Talk solution combines advanced voice technology with real-time communication systems, ensuring the safety of passengers and drivers. Vontas OnCall brings these two factions together, combining the power of Orion with the Vontas OnRoute CAD/AVL system.

The safety of passengers and drivers is the number one priority for Orion. With Push-to-Talk, we can significantly reduce the emergency response times with real-time communication and integrated technology. By integrating with OnRoute, transit agencies can customize their safety and operational features. These solutions help reduce accidents and enhance emergency response times through GPS-enabled tracking and communication systems. When agencies pair OnRoute with Orion, they can ensure a safer and more efficient transit environment.

Before Vontas acquired Orion, they had already seen great success in the transit industry with Massachusetts Bay Transportation Authority (MBTA). Their paratransit service, The RIDE, provides door-to-door transportation for passengers with temporary or permanent disabilities. When it came time to upgrade the communication system from legacy radios, they opted for the Orion Collaboration Platform for Transportation. MBTA easily and quickly deployed Orion over a 24-hour period to 150 supervisory users. By using mobile device management (MDM) to immediately scale and push Orion to tablets installed in over 750 fleet vehicles.

Orion helps MBTA manage dynamic situations quickly and effectively, ensuring dispatchers can add all information and relevant personnel to evolving or urgent conversations. During minor incidents like an unexpected driver delay, customer support operators can quickly communicate 1:1 with the driver to assess the situation and gain the information needed to provide the customer with updates. In urgent situations, dispatchers rapidly communicate with drivers, provide updated routing information, or deploy immediate assistance.

As transit agencies work to ensure safety, Vontas is dedicated to offering advanced solutions that protect transit agencies, their drivers, and most importantly – the community. Using technology and working together creates a safer and more secure public transit system for everyone.

Vontas
5265 Rockwell Dr. NE,
Cedar Rapids. IA 52402
info@vontas.com