Valley Metro Strengthens Security and Rider Confidence Systemwide

Valley Metro, Phoenix, AZ, is seeing the results of a sustained commitment to safety, cleanliness, and community partnerships, with new data showing major improvements in both rider confidence and security outcomes across its system. A recent survey of more than 1,100 passengers found that riders are feeling safer and more satisfied than ever, with security incidents on the rail system dropping by more than 50 percent year over year.

“Our unwavering focus on security is transforming the transit experience for our riders,” said Valley Metro CEO Jessica Mefford-Miller. “Whether it’s deepening partnerships with law enforcement or prioritizing safety enhancements at our passenger facilities, every effort contributes to a more confident and enjoyable journey for our community.”

Survey results revealed that 81 percent of riders feel secure on Valley Metro’s buses, streetcars, and trains—up from 71 percent in 2022. Riders also reported seeing more security officers, cleaner stations, and fewer unsafe situations, with 82 percent likely to recommend Valley Metro to others and 78 percent satisfied with their experience overall.

Valley Metro leadership attributes this progress to collaboration and investment. “The progress we’re seeing reflects the strong partnerships we’ve built with our police departments and the hard work of our teams to ensure that every rider has a positive experience,” said Valley Metro RPTA Board Chair and Tempe Councilmember Jennifer Adams.

Those improvements coincide with a 21 percent year-over-year increase in bus and rail ridership, with more than 45,000 weekday passengers. The recently opened rail extension into south Phoenix is outperforming expectations with more than 9,000 daily riders, while the Metro Parkway and Baseline/Central Avenue stations now rank among the busiest in the system.

Riders are also noticing the difference. “The increased presence of security on the train has been impactful over the last year,” said passenger Alex Coil. “The refresh of light rail cars and overall cleanliness promotes a safe environment for all to enjoy.”

Data underscores the success: between FY24 and FY25, the average rail incident rate fell 54 percent, and total incidents between January and June 2025 decreased 75 percent compared to the same period the previous year.

To sustain this progress, Valley Metro has increased Field Security Officer presence by 40 percent, with 45–50 officers patrolling the rail system during peak hours. Partnerships with law enforcement—including Phoenix Transit Police, Tempe Police’s extra-duty program, Mesa Police’s bike squad, and Operation Blue Ride—further strengthen safety efforts while providing community wellness resources.

“Behind this progress are the people who look out for our community,” said Adrian Ruiz, Valley Metro chief of safety and security. “Our police partners, supervisors, Customer Experience Coordinators, and security officers work together every day to ensure a safe and welcoming experience for all riders.”