CDTA Pilots New FLEX+ Service


The Capital District Transportation Authority (CDTA), Albany, NY, is piloting a new on-demand service, FLEX+, to and from the Joseph L. Bruno rail station and downtown Albany. Customers will be able to pre-book trips around their train’s arrival and departure.

“We’re excited to add this on-demand service to our menu of mobility options,” said CDTA CEO Carm Basile. “The Joseph L. Bruno rail station is one of the busiest in the nation, and now customers will have an efficient option to get to downtown Albany. We look forward to piloting the program and seeing how we can improve the customer experience at our regional gateway facility.”

The pilot program will test the technology and the interface between AMTRAK and FLEX+ schedules. It will also provide CDTA with operating experience with on-demand services that are linked to specific locations.

Key FLEX+ pick-up and drop-off locations are Joseph L. Bruno rail station, Empire State Plaza, New York State Museum, Alfred E. Smith Building, New York State Capitol, Hilton Hotel (State Street), Renaissance Albany Hotel, Albany Capital Center, Albany City Hall, Palace Theatre, Leo O’Brien Federal Building, and MVP Arena.