CDTA Expands FLEX+ On-Demand Service with TRC


The Routing Company (TRC) is celebrating the expansion of the Capital District Transportation Authority’s (CDTA) FLEX+ on-demand service with additional stops throughout downtown Albany, NY.

The original FLEX+ service provided connections between downtown Albany and the Joseph L. Bruno Rail Station (formerly the Rensselaer Rail Station), one of the busiest Amtrak stations in the U.S. The expanded service includes 19 unique stops in the downtown Albany area, accommodating the city’s tourist season. CDTA is working with Discover Albany and the Downtown Improvement District to support tourist mobility needs.

CDTA used New York State Innovative Mobility Initiative (IMI) funding to support the initial deployment. IMI funding provides non-MTA transit authorities with $10 million in funds to expand service, namely, to create alternatives to support riders facing barriers to traditional transit, including the creation and expansion of microtransit and paratransit service.

“We are thrilled to support CDTA in its expansion of FLEX+ service to FLEX+ On-Demand transit service this summer,” said James Cox, chief executive officer, TRC. “The beauty of flexible transit is that it works for everyone—no matter your trip purpose or destination—and it will make getting around Albany much easier for visitors. Responding to the needs of all riders will bolster mobility in Albany and support economic development in the region.”

TRC powers FLEX+ service with its suite of Pingo products, including on-demand transit service and features such as Transit Connect, which guarantees connections for riders to fixed-route networks using real-time data.